Who can buy from House of Believe (HOB)?
You need to have a valid credit card or debit card (VISA, Master Card) or have a net banking account with any one of the banks on our payment gateway or you can order Cash on Delivery also.
We currently deliver to cities across India. Check the pin codes we deliver to on our product pages.
How do I contact www.houseofbelieve.com?
How do I manage the emails I receive? Or how do I unsubscribe from mailing list?
If you no longer want to receive emails from us, you can select your preferences online in “My Account” section. However, you would continue to receive transaction based e-mails such as order confirmation mail etc.
What is a coupon? I have received a promotion coupon code how do I use it?
In order to take benefit of the discount/promotion, you will need to enter the promotion coupon code in the space provided for it in your shopping bag, and click the “Apply” button next to it.
Your coupon will be applied ONLY after you confirm your order by clicking on the Place Order button in the checkout process.
Multiple coupons cannot be used on a single order.
What type of products do you sell on-line?
How do I understand which size will fit me? Do you have size charts?
What are the wash care instructions for the product I have ordered?
Where can I find/search a particular product?
How can I make payment?
2. Net Banking
3. Cash on Delivery
Do you accept payment through cheque/demand draft?
When would the payment be deducted from my card account? Would I be charged as soon as I complete ordering?
What should I do if my credit/debit card has been compromised when I am trying to make a payment online?
Are there any specific terms and conditions for using COD payment option for a purchase?
It is strictly a cash only payment method; Gift vouchers, Coupons, Credit Notes cannot be used for COD orders. However, you opt to pay the eligible COD amount through digital mode of payment. For more payment options, please check with the courier executive at the time of delivery.
Will I be charged extra for using COD payment option?
What happen when I return merchandise?
Can I pay using Credit Card and balance using Net banking?
Are there any shipping charges applicable?
What happen if an item I have ordered is out of stock?
However, if the item goes out of stock after it has been added to your shopping bag but before check out is completed, you will be informed at the time of check out. You would then need to remove it from your bag before proceeding to check out.
If an item goes out of stock after you have placed your order and received an order- confirmation, then we will put forward our best attempt to fulfil the order.
Is there a limit to the quantity that I can order for?
House of Believe reserves the right, at our sole discretion, to limit the quantity of items purchased per person or per order. These restrictions may be applicable to orders placed by the same account and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limit be applied.
House of Believe also reserves the right, at our sole discretion, to prohibit sales to any one as it may deem fit.
Can I cancel an order or item?
Can I change shipping address of the order?
What is your return/refund and replacement policy?
Do I need to pay shipping charges for any items returned to you by courier?
In case I change my mind about the colour / size picked up, can I have it exchanged?
I want to return a product, how can I do that?
Can I return or exchange a product by mail?
How will I receive my money for the products which I returned or cancelled?
For all COD orders, money will be refunded to your bank account.
Please share your accurate bank account details through “My Order” section of app or mail us at __________ to receive the refund amount.
We will initiate a bank transfer against the refund amount in the bank details shared by you. Once we receive your bank details and product is picked by the courier partner refund is initiated.
It will take an additional ________ business days for the amount to reflect in your account as per bank timelines.
Can I get warranty/guarantee for the product?
I want to opt out of the e-mail list, how can I do so?
I am concerned about the security aspects related to typing out my credit/debit card details online.
Where do you deliver? Or do you deliver to my city?
What happen if I am out when you deliver?
What if only part of my order has arrived?
I want to change my delivery/shipping address, how can I change it?
Does your product price include shipping charges?
The shipping charges are added to your order amount on the billing page.
How do I track my order?
What should I do if the product has reached me in a damaged/defective condition?
If you have accepted the delivery and then realized that the package is damaged, please feel free to write to us at ___________ within _______ hours of receiving the package. With an exception of a few items we have a ______ days return/exchange policy. For details please refer our Return & Refund Policy.
How can I track my order which is in transit?
Or you can simply check your order status via our own shipment tracking available on our Website.
Is registration compulsory? Or do I need to register to be able to shop at House of Believe?
Why should I register? Or what is the benefit of registering? Or do I need to register to be able to shop at House of Believe?
Are my personal details secured?
Is there any charge for registration?
What are the benefits for registration?
Express checkout: Sign in and proceed to checkout for quick ordering.
Order History: Review the details of your Order history and status.
Address Book: Create and save addresses of your family and friend for faster check out.